If you are not happy with your order and need to send it back please contact us per mail Contact@vanessapaegler.com
as soon as you can and we’ll arrange your return.
We are happy to offer an exchange or refund on any purchase. Please note, our clients are responsible for all shipping and handling fees and the items must be returned in their original condition with the tag attached within 14 days of receipt.
Personalized items or made to order skirts are not … < how do you say it?>
Once your return has been accepted, your refund will be credited to the original payment method used for the purchase. Shipping costs will not be refunded for items returned.
SHIPPING & DELIVERY
Shipping term: 2-5 days depending on national or international destination. Estimated delivery times are to be used only as a reference, we are not responsible for any delays caused by destination customs clearance processes.
We aim to dispatch all orders within 24 to 48 hours. Please note that personalized and made to order products might take 2 to 3 weeks to be ready for shipping.